Below you’ll find details about what we collect and why.

I – Device Information

Purpose of collection: We automatically collect information about your device to ensure the website loads correctly and to perform analytics on site usage, helping us optimize our site.

Source of collection: This information is collected automatically when you visit our website using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes: This information may be shared with our processor, Shopify.

Collected personal information: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the site.

II – Order Information

Purpose of collection: We collect information necessary to process your orders — such as delivering products or services, processing payments, arranging shipping, providing invoices and confirmations, communicating with you, screening for potential risk or fraud, and offering information or promotions related to our products and services.

Source of collection: Collected directly from you.

Disclosure for business purposes: Shared with our processor, Shopify.

Collected personal information: Name, billing address, shipping address, payment information, email address, and phone number.

III – Customer Support Information

Purpose of collection: To provide customer support.

Source of collection: Collected directly from you.

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request removal.

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you.

We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy.

We may also share your information to comply with applicable laws, respond to subpoenas, search warrants, or other lawful requests, or otherwise protect our rights.

We use your personal information to provide targeted advertising or marketing communications that we believe may interest you.

We use Google Analytics to understand how our customers use the site. You can opt out of Google Analytics via the relevant opt-out tools.

We share information about your use of the site, purchases, and interactions with our ads with our advertising partners.

We use Shopify Audiences to help display ads on other websites to shoppers who may be interested in our products.

At BlueCoconut, we use your personal information to offer our services — including selling products, processing payments, arranging shipping, fulfilling orders, and keeping you informed about new products, services, and offers.

In accordance with the GDPR, if you are a resident of the EEA, we process your personal information under the following legal bases: your consent; performance of a contract; compliance with legal obligations; protection of vital interests; performance of a task carried out in the public interest; or our legitimate interests, provided these do not override your fundamental rights and freedoms.

When you place an order through the Site, we retain your personal information for our records unless you ask us to delete it.

We also respect your privacy regarding our SMS marketing service. We use your information to send text notifications, such as order updates, abandoned cart reminders, promotional messages, and review requests.

Our website uses cookies to track items in your cart, including when you abandon checkout. This information helps determine when to send cart reminder messages via SMS.

Our website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).

GDPR

If you reside in the EEA, you have the right to access the personal information we hold about you, to transfer it to another service, and to request correction, updating, or deletion. Contact us to exercise these rights.

Your information is initially processed in Ireland and then transferred outside of Europe — including to Canada and the United States — for storage and further processing.

CCPA

If you are a California resident, you have the right to access, transfer, or request correction, updating, or deletion of your personal information. If you wish to appoint an authorized agent to make these requests on your behalf, please contact us.

A cookie is a small piece of information downloaded to your computer or device when you visit our website. At BlueCoconut, we use different types of cookies, including functional, performance, advertising, and social media or content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences. They also provide information about how visitors use the site.

We use cookies to optimize your experience and provide our services.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

If you wish to make a complaint, please contact us by email or post using the contact details provided above. If you are not satisfied with our response, you have the right to contact your local data protection authority or our supervisory authority.