Privacy Policy

Privacy Policy

Contact
If you have any questions after reading this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at info@blue-coconut.com.

Collection of Personal Information
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website. “Personal information” means any data that identifies an individual. Below you’ll find details about what we collect and why.

I – Device Information
Purpose of collection: We automatically collect information about your device to ensure the website loads correctly and to perform analytics on site usage, helping us optimize our site.
Source of collection: This information is collected automatically when you visit our website using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: This information may be shared with our processor, Shopify.
Collected personal information: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the site.

II – Order Information
Purpose of collection: We collect information necessary to process your orders — such as delivering products or services, processing payments, arranging shipping, providing invoices and confirmations, communicating with you, screening for potential risk or fraud, and offering information or promotions related to our products and services (according to your preferences).
Source of collection: Collected directly from you.
Disclosure for business purposes: Shared with our processor, Shopify.
Collected personal information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III – Customer Support Information
Purpose of collection: To provide customer support.
Source of collection: Collected directly from you.

Minors
Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at the email address above to request removal.

Sharing Personal Information
We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above.
For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy (https://www.shopify.com/legal/privacy).

We may also share your information to comply with applicable laws, respond to subpoenas, search warrants, or other lawful requests, or otherwise protect our rights.

Advertising
As described above, we use your personal information to provide targeted advertising or marketing communications that we believe may interest you.
For example:

We use Google Analytics to understand how our customers use the site. Learn more about how Google uses your personal information in their Privacy Policy (https://policies.google.com/privacy). You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We share information about your use of the site, purchases, and interactions with our ads with our advertising partners.

We use Shopify Audiences to help display ads on other websites to shoppers who may be interested in our products.

For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI): https://www.networkadvertising.org/understanding-online-advertising

You can opt out of targeted advertising here:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Or opt out of all services via: https://optout.aboutads.info

Use of Personal Information
At BlueCoconut, we use your personal information to offer our services — including selling products, processing payments, arranging shipping, fulfilling orders, and keeping you informed about new products, services, and offers.

Legal Basis
In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Your consent;
  • The performance of a contract between you and the Site;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • The performance of a task carried out in the public interest;
  • Our legitimate interests, provided these do not override your fundamental rights and freedoms.

Retention
When you place an order through the Site, we retain your personal information for our records unless you ask us to delete it. For more on your right to erasure, see the “Your Rights” section below.

We also respect your privacy regarding our SMS marketing service. We use your information to send text notifications (e.g., order updates, abandoned cart reminders), promotional messages, and review requests.

Our website uses cookies to track items in your cart, including when you abandon checkout. This information helps determine when to send cart reminder messages via SMS.

Sale of Personal Information
Our website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR
If you reside in the EEA, you have the right to access the personal information we hold about you, to transfer it to another service, and to request correction, updating, or deletion.
To exercise these rights, contact us using the details above.

Your information is initially processed in Ireland and then transferred outside of Europe — including to Canada and the United States — for storage and further processing.
For more on how Shopify’s data transfers comply with the GDPR, see their GDPR Whitepaper (https://www.shopify.com/legal/gdpr).

CCPA
If you are a California resident, you have the right to access (Right to Know), transfer, or request correction, updating, or deletion of your personal information.
If you wish to appoint an authorized agent to make these requests on your behalf, please contact us using the details above.

Cookies
A cookie is a small piece of information downloaded to your computer or device when you visit our website.
At BlueCoconut, we use different types of cookies, including functional, performance, advertising, and social media or content cookies.
Cookies improve your browsing experience by allowing the website to remember your actions and preferences (like login and region selection). They also provide information about how visitors use the site.

We use cookies to optimize your experience and provide our services.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints
If you wish to make a complaint, please contact us by email or post using the contact details provided above.
If you are not satisfied with our response, you have the right to contact your local data protection authority or our supervisory authority.