FAQ

As soon as your order goes through, we’ll send a confirmation email to the address you used at checkout.

If it hasn’t arrived within a few minutes:

• Check your spam or junk folder — sometimes it lands there.
• Make sure your email address was entered correctly.
• If you still can’t find it, just email us at info@blue-coconut.com and we’ll resend it for you.

There are a few common reasons why an order might be cancelled:

• Payment didn’t go through — the transaction may have been declined or not completed.
• Stock availability — the item you ordered may have sold out before your payment was processed.
• Incorrect shipping details — if we can’t verify your address, the order may be automatically cancelled.

If your order is cancelled, we’ll always email you with the reason and, if applicable, issue a full refund.

If you’re unsure why it was cancelled, just reach out to us at info@blue-coconut.com, and we’ll help sort it out quickly.

You can cancel your order as long as it hasn’t been processed or shipped yet.

If you’d like to cancel:

• Email us as soon as possible at info@blue-coconut.com
• Include your order number and “Cancel Order” in the subject line.
• If your order hasn’t shipped, we’ll cancel it and issue a full refund.

Once your order has been shipped, it can’t be cancelled — but you can still return it under our 30-day Peace of Mind Guarantee.

You can download the Return Form from our Return Policy page if needed.

We can make changes to your order only if it hasn’t been processed or shipped yet.

If you’d like to update your shipping address, change an item, or cancel your order:

• Email us as soon as possible at info@blue-coconut.com
• If your order has already been shipped, we won’t be able to make any changes — but we’ll help find the best solution

We ship directly from our trusted production partners to reduce unnecessary transport steps and minimize our environmental impact. This means delivery may take a little longer, but it helps us keep prices fair and our carbon footprint low.

Once your order has shipped, you’ll receive a tracking link so you can follow it every step of the way.

We currently ship to Australia, New Zealand, the United States, the United Kingdom, and most countries in the European Union.

Our products are shipped directly from our trusted production partners, allowing us to offer free worldwide shipping on most items.

If your country isn’t listed or you’re unsure, just email us at info@blue-coconut.com — we’ll be happy to confirm shipping options for you.

Good news — shipping is free on all orders, no matter where you are.

We ship directly from our trusted production partners, which helps us keep costs low and offer free worldwide shipping — including Australia, New Zealand, the US, the UK, and the EU.

There are no hidden fees or surprises at checkout.

Yes, absolutely! 

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link.
You can use this link to follow your parcel’s journey in real time.

If you don’t see your tracking email after a few days:

• Check your spam or junk folder
• Make sure the email address on your order is correct
• Or contact us at info@blue-coconut.com and we’ll resend it to you.

You can also track your order directly on our Track & Trace page once your tracking number is active (usually 2–3 days after your order is placed).

Yes, you can. We offer a 30-day Peace of Mind Guarantee 

If you change your mind, you can return your item within 30 days of receiving your order — as long as it’s unused and in its original packaging.

A few things to keep in mind:

• Return shipping costs are covered by the customer (unless the item is faulty or incorrect).
• Every return must include a completed BlueCoconut Return Form.
• Once we receive and inspect your return, we’ll process your refund within 10 business days.

We don’t offer direct exchanges. If you’d like a different size, colour, or item, simply return your order and place a new one.

For return instructions, email us at info@blue-coconut.com and we’ll guide you through the steps.

If you’d like to return an item, we’ve made it simple and hassle-free 

• Email us at info@blue-coconut.com to request a return.
• Download and complete the Return Form from our Return Policy page and place it inside your package.
• Send your parcel to the return address we provide by email (usually our warehouse in China).
• Once we receive and inspect your return, we’ll process your refund within 10 business days.

Tip: We recommend using a trackable shipping method to make sure your return arrives safely.

Click here to go straight to the Return Form.

We get it — sometimes things just don’t turn out the way you hoped. No stress, we’ve got you 👍

If your item is damaged, defective, or incorrect, please contact us within 7 days at info@blue-coconut.com with:

• Your order number
• A few photos of the issue
• A short description of what went wrong

We’ll then offer a replacement, repair, or refund, and cover the return shipping costs if it’s our mistake.

If the item simply isn’t what you expected (for example: wrong size, colour or you’ve changed your mind), you can still return it under our 30-day Peace of Mind Guarantee.
In that case, the return shipping costs are yours, and once the product is received and checked, we’ll process your refund.

Download the Return Form from our Return Policy page to get started.

Once we receive your returned item at our warehouse, we’ll inspect it and process your refund within 10 business days.

Depending on your bank or payment provider, it may take a little longer for the refund to show up in your account — usually up to 15 business days in total.

To make sure things go smoothly, don’t forget to include the completed Return Form in your package.
You can download it from our Return Policy page.

Tip: Using a trackable shipping method can help you keep an eye on your return and avoid delays.